We're Hiring
Client Operations Assistant
Location: In-Person (New Castle, DE)
Position Type: Full-Time
Reports To: VP of Operations
Are you the kind of person who thrives behind the scenes—keeping projects moving, clients happy, and every system humming with precision?
Do you get deep satisfaction from supporting others and making sure nothing slips through the cracks?
Incredible One Enterprises® is hiring a Client Operations Assistant to support our client delivery and internal operations. This in-person role is the heartbeat of our HQ—making sure our clients feel seen, supported, and served at the highest level while ensuring the back end of the business runs like a well-oiled machine.
You’ll manage contracts, billing, and CRM updates, send client gifts and materials, coordinate retreat logistics, and make sure deliverables from meetings are captured and tracked. You’ll be the right hand to our VP of Operations, supporting live events, managing inventory, and following up relentlessly to keep projects on task.
This is the perfect role for a service-minded, tech-savvy professional who thrives in a fast-paced, faith-forward environment and loves creating order from chaos.
You’re a Fit If You…
- Have high attention to detail and strong administrative instincts
- Communicate professionally and respond quickly with kindness and clarity
- Keep up with moving parts and follow through like it’s your superpower
- Are tech-fluent and systems-literate (Google Workspace, CRM, ClickUp, etc.)
- Are energized by structure, systems, and serving others
- Are open to working in a faith-based, purpose-driven company
- Are comfortable lifting, packing, and traveling as needed (retreats, events, etc.)
What You’ll Do
- Manage contracts, billing, onboarding, and client account updates
- Track payment plans and resolve billing issues in partnership with bookkeeping
- Respond to client inquiries, portal access issues, and fulfillment needs within 24 hours
- Coordinate and attend quarterly retreats, handling logistics and on-site support
- Track deliverables in ClickUp and update client records in CRM
- Support internal team meetings, SOPs, event prep, mail, and inventory
- Fulfill orders for books and materials and maintain supply levels
You Bring...
- Minimum 5 years of professional experience in admin, billing, or operations roles
- Experience in service-based or coaching businesses preferred
- Strong written/verbal communication and emotional intelligence
- Proficiency in Mac OS, Google Workspace, CRM and project management systems
- Experience using billing or shopping cart platforms (QuickBooks, Keap, ThriveCart, etc.)
- Reliable transportation and ability to lift/handle up to 50 lbs
- Availability to travel ~7 weeks/year for client retreats and events
Bonus Points If You…
- Have experience in faith-based organizations or fast-growing small businesses
- Have familiarity with Keap, ClickUp, or digital fulfillment platforms
- Are energized by process improvement and proactive support
Why Work With Us?
Incredible One Enterprises® is a fast-growing, faith-forward company helping entrepreneurs build businesses that serve their soul and fund their legacy. We are committed to excellence, service, and kingdom impact. If you’re passionate about systems, support, and client success—we’d love to meet you.
To Apply
Click the link below to submit your application, resume, and a 3-4 minute video sharing:
- Who you are
- Why you’re a fit for this position
- How your personal mission, values, and beliefs align with ours